1. Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period will not be eligible for return unless the item is defective or damaged.

2. Eligibility Conditions

To be eligible for a return or exchange, the following conditions must be met:

• The item is unused, unworn, and unwashed.
• All original tags are attached to the item.
• The item is in its original packaging and includes any accessories.
• You provide proof of purchase (order number or receipt).
• The item is not a final sale item marked as non-returnable.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

• Undergarments and innerwear for hygiene reasons.
• Items marked as "Final Sale" or "Non-Returnable".
• Gift cards and vouchers.
• Items showing signs of use, wear, or damage caused by the customer.

4. How to Initiate a Return

To start a return or exchange, please contact our support team within the return window:

• Email: support@themetiller.com
• Hotline: +8801911336699

Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.

5. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our side, a defective item, or a damaged delivery. We recommend using a trackable shipping method and keeping the receipt.

6. Inspection & Approval

Once your returned item is received, it will be inspected to ensure it meets the eligibility conditions above. Approval typically takes 2–3 business days from the date the item is received.

7. Exchanges

Exchanges are subject to availability. If the requested size, color, or variant is out of stock, we will contact you to arrange an alternative, a refund, or a store credit based on your preference.

8. Refunds

Once your return is approved, refunds are processed back to the original payment method within 5–7 business days. The refund will be for the product price only; original delivery charges are not refunded unless the return is due to our error.

9. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or a full refund including delivery charges.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please first check your bank account. If the refund is still not showing, contact your card provider or bank, as processing times may vary. If the issue remains, contact our support team for assistance.